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  • What is the process for refilling the ATM machine?
    Happy Frog ATM, Inc. manages the cash loads, equipment, and repairs, and we have insurance on the terminal.
  • What are some common problems with ATM machines in dispensaries?
    The most common complaint is that the "ATM isn't working". Happy Frog ATM, Inc. remotely observes all ATM transactions and most often the "ATM isn't working" because the customer's transaction is declined by their bank (which we can see in the system). It can be embarrassing when a withdrawal is declined, and it is easy to blame the ATM. The next most common issue with the ATM is bill jams which our technicians clear with a visit to the terminal.
  • How do I choose the right ATM machine for my dispensary?
    By providing an estimated monthly sales volume, we can determine the type of terminal and the frequency of required cash loads.
  • How much does an ATM machine cost?
    The ATM is complimentary with a signed contract.
  • Who is responsible if the ATM and/or the cash inside the ATM is stolen?
    Happy Frog ATM, Inc. has insurance on the ATM and the cash inside the terminal. The store is responsible for the security of the store, and insurance for the store (not the ATM).
  • How long does it take to get an ATM machine in my cannabis store?
    Depending on your location, once the paperwork is completed, an ATM will be shipped immediately and can be programmed and loaded within 10-14 business days
  • What are the benefits of having an ATM machine in my dispensary?
    Most importantly, the ATM terminal is an additional revenue source - rather than the additional cost of a POS/Cashless ATM or Pin Debit System. Additionally, customers that withdraw cash from an ATM inside your store will spend more money and some customers require the privacy that comes with cash payment.
  • How do I get an ATM machine in my cannabis dispensary?
    From the "Order ATM" tab, fill out the form and we will order the ATM that best fits your business. There is no charge, no credit check, nothing. We send you monthly commissions based on the number of withdrawal transactions.
  • How do I choose the right ATM company to place and service my ATM?
    Most ATM operators would love the opportunity to place an ATM in a cannabis business. However, the majority of ATM operators are not working with a bank that processes or approves cannabis-related transactions. Banks and processors have started investigating ATM physical locations (via wireless modems) and have closed unauthorized accounts and terminated cannabis-related processing - which leaves cannabis businesses with an inoperable ATM in the store. Happy Frog ATM, Inc. is fully compliant with partners in transaction processing and banking nationwide. Our goal is for your ATM to have 99% uptime!
  • What if my dispensary ATM machine is not working?
    First, see the most common complaint (next Question). If the ATM is really not working, contact us and we will take care of the issue ASAP. Repairs and maintenance are free.

A Free ATM Placement is an excellent way for your high-traffic locations to create additional revenue while providing the convenience of cash to your customers.

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